Claims Testimonials

It is without hesitation that I provide a testimonial for Brent Satill from Curo Financial Services. Brent has exceeded our expectations and has been a pleasure to deal with. Brent is not only professional, trustworthy and provides excellent service that goes above and beyond but is compassionate, kind and caring. Brent has always had our best interest at heart and really takes the time to ensure you feel supported. Brent has made the process of dealing with the insurance claim easy and has made it a positive experience.
Thank you for all your patient assistance during a difficult time you have been a pleasure to work with.

At my age I never thought I’d find myself needing to claim on insurance; but the unexpected happened and the news wasn’t good. Fortunately, just the year before I had reviewed all my insurances and set up new policies through Ian Satill at CURO Financial Services. I am immensely grateful for Ian’s vast experience and sincerity. I recently put in two claims, which were not run of the mill due to the circumstances of my disability. Ian fought tirelessly for me and there is no doubt the success of the claims and quick release of funds was because of Ian and his exemplary staff. Words are inadequate to describe the relief and security of having chosen Ian and CURO to look after my family. I shudder to think of the alternative and the desperate situation we would be in. We are blessed and grateful.
Regards,

I was referred to ‘Curo Financial Services’ by my Accountant when I needed to make a claim for TPD.  From the start Brent Satill and the team managed my claim through the process and simply made it straightforward for me. I could not recommend Brent enough and the team for what they achieved for me and my family.  It has been a life changing event.  Brent was always a true professional, thorough and sensitive about how I felt and was always giving me updates on the progress of the claim.  But the thing that struck me the most about Brent was he is such a good listener and made me feel like I was the only thing that mattered during it all.

“I started to doubt my interpretation of definitions despite twenty years of experience. I was deeply concerned for my client and full of doubt in myself when I turned to Ian Satill.
He professionally attended to the claim and in a brief period had it paid in full, back dated to the start and the client will receive a full indexed benefit through to age 65.
My business integrity remains intact and my client was in tears of joy and relief. I cannot recommend Ian’s services highly enough.

“We were recently referred to Ian Satill of Curo Financial Services to undertake a review of our personal insurances. During this process Ian discovered that I should be eligible to lodge a claim for payment through my Trauma Insurance. Ian supplied all information and forms required and submitted them, and the appropriate reports, on my behalf.
Ian was very thorough, following up to enquire if I had received my settlement payment – which I had not. He proceeded to pursue the matter with the insurance company, which resulted in prompt payment direct into my account. We would happily refer others to use his services….”

“In 2007, I asked Ian from Curo to come and assist me in implementing some risk insurance strategies, such as Income Protection, Life and Trauma. As I am the sole “bread winner” for my family, I felt it was imperative that I had the correct insurance cover to help out my family in case something untoward happened to me.
I hadn’t even thought of getting any insurance cover for my wife, however, Ian made it very clear about how important that it was to make sure my wife had sufficient insurance cover to help me out if anything untoward happened to her.
The insurance cover was set, then the monthly premiums just became another bill that we budgeted for, like the electricity or telephone bill.
In October of 2012, my wife was diagnosed with a rare type of cancer.
It was with some trepidation that I phoned Ian to enquire whether or not we had trauma cover for my wife as I remembered that I didn’t want the cover for her in the first place, and the fact that I have been told by nearly every client that I have suggested risk insurance to say that it’s not worth the money, and that the “bastards” never payout anyway…
Thankfully, I listened to Ian’s words of wisdom 5 years ago, and within 1 week of making the claim (of which Ian did 99% of the work), a significant sum was deposited into our bank account. As with all types of serious illnesses, after you have been diagnosed, there seems to be a never ending list of specialists to see and tests to do. This causes enough stress, but knowing that our house is now debt free, one burden has been lifted off our shoulders so that we can now concentrate on just life itself.”
“Thank you Ian and the crew from Curo, as without your wisdom back in 2007. Having the correct type of cover, as well as the necessary level of cover, has completely transformed our life. The past 6 months have certainly been a journey for my family, however, we have come out the other side with a clean bill of health so far, but we were one of the lucky ones. I would hate to think of what our situation would have been if the diagnosis was worse, and to top it off, us having to worry about our financial security at the same time.”

“I am a partner in an accounting and financial planning practice. Our financial planning activity includes providing risk advice to clients.
In late 2012, I was diagnosed with prostate cancer. Thankfully we had taken our own advice and substantial income protection and trauma policies were in place. These were triggered by my diagnosis.
When I received my diagnosis, we realised that we had very little experience in managing the claims process and dealing with insurers on behalf of clients. I had enough challenges on my plate without launching into an education in how to manage claims with the insurers. So we engaged Curo to assist us with my claims with 2 separate insurers.
Ian Satill from Curo demonstrated a high level of knowledge and expertise in expediting the lodgement and processing of the claim as well as maximising benefits paid to me under both policies. He made some bold projections in respect of claim turnaround and benefits available which I thought at the time were overly ambitious. In reality, he was right and I was wrong.
The performance of Ian and Curo through this process was impressive.
And even better……. I have a post-surgery clean bill of health from my specialist.”

I am a 57-year-old man with a wonderful partner and four adult children living in Perth, Western Australia. Our children and mostly financially independent, and we have a small mortgage on our house and an investment property.
I was worried that if I got sick for an extended period, my partner and I may not be able to meet our financial commitments. To deal with this, I approached Kerry at Streamline Financial Planning in Perth, who arranged income protection insurance through Justin Mack at Curo Financial Services. As I had previously had two chronic conditions, I needed support to get an income protection policy.
In October 2019 I had a medical emergency. The medical procedures to address it were successful, and I returned to work soon after. However, six months later I had to step away from work to deal with some medical complications. It was a very stressful time for me and my family.
Our stress was enormously relieved when I found out I would receive 6 months of income protection payments for my cancer! When I was told by Justin and Kerry that I would receive my income protection cover, I was very emotional! This is so unlike me. It showed me how much stress I had been carrying!
What this payment has meant is that it has allowed me to take an extended period of time off work to recover fully, without the stress of my partner and I worrying about money. It has made a big difference to my mental health and wellbeing – not to mention my partner and family.
I cannot speak highly enough of Curo. If you need any support with regard to income protection or personal insurance, I would strongly encourage you to speak to them.

“I have been a client of Ian’s for 10 years. I was diagnosed with skin cancer which the insurance company advised did not meet the criteria for a Trauma claim. Ian disputed this as the wording was ambiguous and within a few days the insurance company changed their minds and we received the payout within a few weeks of Ian submitting the claim. Curo’s service and expertise is fantastic and I cannot recommend them highly enough.